Refund policy

Shipping

Orders are processed and shipped from the United States. All items are carefully packed with collectors in mind to protect both the contents and the original packaging during transit.

  • Tracking is provided on every order

  • Shipping costs are calculated at checkout

  • Orders ship within 2–3 business days

  • We currently ship to the United States only

If you have questions about shipping availability or timing, please contact us before placing an order.

Packaging

We take care when packing model kits, figures, and collectibles to minimize damage during transit. Items are securely packaged to protect both the contents and the box.

Please note that minor shelf wear or factory imperfections to outer boxes may occur during manufacturing or shipping and are not considered damage if the contents are unaffected.

Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unopened, unused, and unassembled

  • All original packaging, seals, and inner bags must be intact

  • Items must be returned in original condition

  • Return requests must be approved before sending items back

Customers are responsible for return shipping costs, unless the return is due to an error on our part (incorrect or damaged item).

Items sent back without prior approval will not be accepted.

To start a return, contact us at support@redcometcollectibles.com.

Approved returns must be sent to:
122 Pennsylvania Ave, Suite 2
Island Park, NY 11558
United States

Non-Returnable Items

The following items are not eligible for return:

  • Opened or assembled model kits

  • Items with removed seals, shrink wrap, or opened inner bags

  • Final sale items

  • Gift cards

  • Pre-orders and special orders

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging so we can evaluate and resolve the issue.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved, refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, please contact us at support@redcometcollectibles.com.